---
title: Trouble logging in?
description: Tips on how to fix errors when logging into the Calven app
---

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# Trouble logging in?

## Tips on how to fix errors when logging into the Calven app

#### **Received an error during login about “Missing state”?**

This occurs on occasion, particularly if you have been requested to complete a SSO (Single Sign-On) approval push notification.   

![](https://knowledgebase.calven.com/hs-fs/hubfs/image-png-Dec-04-2024-07-52-09-9050-PM.png?width=200&height=433&name=image-png-Dec-04-2024-07-52-09-9050-PM.png)

![](blob:https://calven.atlassian.net/994d7aca-ddf7-4baf-b2a5-c6c443bca57c#media-blob-url=true&id=bbace9bf-9369-47db-bcb7-efa3d0d57fa2&collection=contentId-856752161&contextId=856752161&mimeType=image%2Fjpeg&name=b4e6963e-90e3-41bd-86c8-0b598bec4a5a%23media-blob-url%3Dtrue%26id%3Df82252d0-7b86-4db9-a6d1-2fc95e35d20b%26contextId%3D17154%26collection%3D&size=138334&width=1290&height=2796&alt=)

**You can fix this in 2 easy steps:**

1. Simply tap the arrow to re-try the authentication.
2. As you have just completed the authentication process, you will not be prompted to enter your password again. At this point, your authentication will be successful.

#### **How do I log in?**

Use your usual company log-in.  

1. Enter your work email address in the *Email* field
2. You may then be taken to your SSO (Single Sign-On) screen where you can confirm your username and enter your password.

- - If you are prompted, send a Push Notification and Approve.
    - You will then be returned to the Calven app.

#### **Still unable to resolve the login issue?**

Raise a ticket with your company's IT Department, or alternatively contact [support@calven.com](mailto:support@calven.com) 

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