---
title: Internal error occurred?
description: Here's what to do if you see an internal error has occurred message when attempting to sign into Calven
---

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# Internal error occurred?

## Here's what to do if you see an "internal error has occurred..." message when attempting to sign into Calven:

![](https://knowledgebase.calven.com/hs-fs/hubfs/image-png-Dec-04-2024-07-58-08-8147-PM.png?width=400&height=109&name=image-png-Dec-04-2024-07-58-08-8147-PM.png)

![](blob:https://calven.atlassian.net/35654216-1967-4cd1-8be0-f984f8663864#media-blob-url=true&id=df7aded3-9ba5-4c25-b084-78fe76f287aa&collection=contentId-914849816&contextId=914849816&mimeType=image%2Fpng&name=image-20230301-035751.png&size=41719&width=491&height=115&alt=)

### **iOS:**

**Safari**

1. From the home screen, Select **Settings** \> **Safari**.
2. At the bottom of Safari's settings screen, Select **Clear cookies and data** or **Clear Cookies and Clear Cache**.
3. Confirm when prompted.

**Chrome:**

1. Open the Chrome app.
2. At the bottom right, tap More.
3. Scroll down and tap **Clear browsing data**.
4. At the top, choose a time range. To delete everything, select **All time**.
5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
6. Tap **Clear Browsing Data**.

 

### **Android:**

**Chrome**

1. On your Android phone or tablet, open the Chrome app.
2. At the top right, tap More.
3. Tap **History** \> **Clear browsing data**.
4. At the top, choose a time range. To delete everything, select **All time**.
5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
6. Tap **Clear data**.

 

**Samsung Internet Browser**

1. Launch the [Samsung Internet browser](https://browserhow.com/samsung-internet-for-android/) on your Android device.
2. Tap on More to open the menu list.
3. Tap **Settings** menu from the list.
4. Tap on **Personal browsing data**.
5. Tap on the **Delete browsing data** option.
6. Enable the checkbox for **Browsing history**, **Cookies and site data, Cached images and files** options.
7. Hit the **Delete data** button.

![](https://knowledgebase.calven.com/hs-fs/hubfs/image-png-Dec-04-2024-07-56-44-5411-PM.png?width=670&height=278&name=image-png-Dec-04-2024-07-56-44-5411-PM.png)

 

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