--- title: Add your access pass to Apple Wallet or Google Wallet from Calven web description: Add your Calven access pass to Apple Wallet or Google Wallet from Calven web and unlock office doors with your iPhone, Apple Watch or Android phone. --- [Skip to content](https://knowledgebase.calven.com/add-your-access-pass-to-apple-wallet-or-google-wallet-from-calven-web#main-content) [![Logomark](https://knowledgebase.calven.com/hs-fs/hubfs/Logomark.jpg?width=169&height=64&name=Logomark.jpg)](https://knowledgebase.calven.com?hsLang=en) - [Raise a support ticket](https://share.hsforms.com/14QA2Sun-Tk60GTNxlYkbMAnukar) - [Contact us](mailto:support@calven.com) Open main navigation Close main navigation - [Raise a support ticket](https://share.hsforms.com/14QA2Sun-Tk60GTNxlYkbMAnukar) - [Contact us](mailto:support@calven.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Calven Help Center](https://knowledgebase.calven.com/?hsLang=en) 2. [Web](https://knowledgebase.calven.com/web?hsLang=en) # Add your access pass to Apple Wallet or Google Wallet from Calven web ## Here's how to add your office access pass to your phone's wallet from Calven web, so you can tap in at the door Are you an administrator? To turn on wallet access passes for your organization, see [connect your access control platform to Calven](https://knowledgebase.calven.com/access-control-admin?hsLang=en). Calven lets you add your office access pass straight to Apple Wallet or Google Wallet from Calven web. Once it's in your wallet, hold your phone or Apple Watch near the reader to get through the door. You don't need to open anything else first. Wallet access passes are available when your organization uses **HID Origo** for access control and your administrator has turned on wallet passes. If you don't see the option described below, ask your administrator whether wallet passes are set up for you. ### Before you start - **Calven web:** you'll need to be signed in to Calven web - **iPhone:** iOS 15 or later, signed in to iCloud with two-factor authentication turned on, and with Apple Pay set up. To use your pass on your watch, you'll need an Apple Watch Series 3 or later - **Android:** the Google Wallet app installed **Note:** for the quickest setup, open Calven web in your phone's browser. Calven will show you the right wallet button for your phone. ### Add your access pass to your wallet 1. Sign in to Calven web and select *Profile* from the menu. 2. Find the *Your Access Pass* card and select *Add to wallet*. 3. On the *Add access pass to wallet* page, select *Add to Apple Wallet* or *Add to Google Wallet*. 4. Follow the steps for your wallet below. ![](https://knowledgebase.calven.com/hs-fs/hubfs/image-png-Nov-09-2026-03-54-49-7739-AM.png?width=1440&height=820&name=image-png-Nov-09-2026-03-54-49-7739-AM.png) **Note:** if your account has permission to view access passes, the *Add to wallet* button appears at the top of the *Access Passes* card on your profile instead. #### Add your pass to Apple Wallet 1. Select *Add to Apple Wallet*. 2. Follow Apple's prompts to add the pass to your iPhone, and to your Apple Watch if you have one. Done! Your access pass should now appear in your Wallet app. ![](https://knowledgebase.calven.com/hs-fs/hubfs/image-png-Nov-09-2026-03-55-33-0273-AM.png?width=260&height=532&name=image-png-Nov-09-2026-03-55-33-0273-AM.png) #### Add your pass to Google Wallet 1. Select *Add to Google Wallet*. 2. Sign in with your Google account when prompted. 3. Select *Save* to add the pass to Google Wallet. If you started on a computer, Google will show a QR code. Scan it with your Android phone to finish adding the pass. Done! Your access pass should now appear in Google Wallet. **![](https://knowledgebase.calven.com/hs-fs/hubfs/image-png-Nov-09-2026-03-55-01-1824-AM.png?width=260&height=552&name=image-png-Nov-09-2026-03-55-01-1824-AM.png)** ### Use your access pass Hold the top of your iPhone, your Apple Watch or the back of your Android phone near the door reader. ### Common questions #### Can I have my pass on more than one device? Yes, you can have your pass on your iPhone and your Apple Watch at the same time. Depending on your organization's settings, adding a pass to a new phone may remove the pass from your old phone. #### I got a new phone. What do I do? Sign in to Calven web on your new phone, go to *Profile* and follow the steps above to add your pass again. #### My pass says it's unavailable If your access has been removed or replaced, your old pass may stay in your wallet marked as unavailable. Remove it, then add your pass again from Calven web. If you still can't get in, contact your administrator. #### I see an error when I try to add my pass If you see a message such as *The physical access control system is not configured for wallet access passes*, wallet passes haven't been set up for your account yet. Contact your administrator. If you see *We could not add your pass to Apple Wallet* or *We could not add your pass to Google Wallet*, try again. If it keeps happening, contact your administrator or [email support@calven.com](mailto:support@calven.com). #### I don't see the Your Access Pass card Calven only shows the card when wallet passes are available to you. Your administrator may need to turn on wallet passes, set up a pass for your office, or add you to a group that can receive a pass. Now that your access pass is in your wallet, learn more about [mobile access control in Calven](https://knowledgebase.calven.com/access-control?hsLang=en). 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